Refund Policy

UniPack Refund Policy

At UniPack, we strive to provide high-quality products and excellent service to our customers. This Refund Policy outlines the conditions under which refunds are granted and the process for requesting them.

  1. Eligibility for Refunds

Refunds are available in the following cases:

  • Damaged or Defective Items: If an item is found to be damaged or defective upon delivery, you may request a refund or replacement.
  • Missing Items: If your order is incomplete, we will refund the value of the missing items or provide replacements.
  1. Conditions for Refunds
  • Customers must report issues within 48 hours of delivery by contacting UniPack's customer service.
  • Refunds are not available for:
    • Items that have been used or damaged after delivery.
    • Change of mind or personal preference once the order is delivered in good condition.
  1. Process for Requesting a Refund
  1. Contact Customer Service: Email [customer-support@unipack.com] or call [Customer Service Hotline].
  2. Provide Proof: Submit your order number, photographs of the damaged/defective items, and a description of the issue.
  3. Evaluation: Our team will evaluate your claim and respond within 5 business days.

If approved, we will:

  • Process your refund to the original payment method, or
  • Arrange for a replacement of the affected items.
  1. Refund Timeframe
  • Approved refunds will be processed within 7-10 business days.
  • Depending on your bank, the refunded amount may take additional time to reflect in your account.
  1. Important Notes
  • Refunds are only available for individual buyers. For B2B partners, please refer to our partner agreement.
  • Shipping costs are non-refundable unless the refund is due to an error or fault on UniPack’s part.
  1. Contact Information

For questions or concerns about this Refund Policy, please contact us:

  • Email: customer-support@unipack.com

Thank you for choosing UniPack. We are dedicated to ensuring a smooth and reliable shopping experience.